Shipping & Returns
All of our products are made to order and the processing time can be up to 1 week depending on the volume of orders at one time. All packages are shipped with Canada Post for domestic locations within Canada. For international orders, Canada Post is also used and then transferred to USPS once it has left Canada. All domestic and international orders have a $10 flat rate. All orders over $75 ship free. Customers are responsible for any import or custom fees that may apply.
Return & Exchange Policy
Mé by Hannah is committed to providing top quality products. However, we understand that issues can arise. All orders are subject to a partial or full refund on a case to case basis. No returns or exchanges can be completed due to the customized nature of most orders. The customer is responsible for specifying the correct size of collar. If you measured incorrectly, unfortunately, I can not make you another collar until a new collar is purchased. Please contact via chat or email to discuss any issues. No matter what the issue, your satisfaction is my guarantee and we are here to help!