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Shipping Policy

All of our products are made to order and the processing time can be up to 1 week depending on the volume of orders at one time. All packages are shipped with Correos de Costa Rica and then transferred to your country's main parcel delivery company, ie; USPS for the United States and Canada Post for Canada. All international orders have a $15 flat rate. Customers are responsible for any import or customs fees that may apply. 

Shipping time is approximately 1-2 weeks not including the processing time (the time it takes me to make your products with the utmost love and care!)

Correos de Costa Rica is an extremely reliable and efficient parcel delivery company. If you have any questions please do not hesitate to ask! Your comfort is my priority. 

 

Return & Exchange Policy

Mé by Hannah is committed to providing top quality products. However, we understand that issues can arise. All orders are subject to a partial or full refund on a case to case basis. No returns or exchanges can be completed due to the customized nature of most orders. The customer is responsible for specifying the correct size of collar. If you measured incorrectly, unfortunately, I can not make you another collar until a new collar is purchased. Please contact via chat or email to discuss any issues. No matter what the issue, your satisfaction is my guarantee and we are here to help!

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